Velobet Casino Privacy Policy

This policy explains what personal data Velobet collects from players, how it is stored and used, who may access it, and what rights you have in relation to your own data. Velobet Casino operates under a Curaçao Gaming Control Board licence (OGL/2024/1798/1048). By registering an account, you consent to the data practices described in this document.

Data We Collect

When you register and use a Velobet account, the following categories of personal data are collected:

• Identity data — full legal name, date of birth, gender, nationality
• Contact data — email address, phone number, postal address
• Financial data — payment method details, transaction history, deposit and withdrawal records
• Verification documents — copies of identity documents and proof of address submitted for KYC
• Technical data — IP address, browser type, device identifiers, session duration, pages visited
• Gaming data — bets placed, games accessed, bonus usage, session history
• Communication data — records of live chat and email conversations with support

How We Use Your Data

Velobet uses personal data for the following purposes:

• To create and manage your account
• To process deposits and withdrawals
• To verify your identity as required by our licence obligations
• To detect and prevent fraud, money laundering, and underage gambling
• To provide customer support and respond to queries
• To send transactional communications — account confirmations, withdrawal notifications, security alerts
• To send promotional communications, where you have opted in to receive them
• To improve platform functionality through anonymised analytics

Data Storage and Security

All data transmitted between your device and Velobet's servers is encrypted using SSL (Transport Layer Security). Account data is stored on secure servers with access restricted to authorised personnel only. Payment card details are not stored directly; transactions are processed through PCI-DSS-compliant payment processors. KYC documents are retained for the period required by applicable regulations and deleted thereafter.

Who Can Access Your Data

Velobet does not sell personal data to third parties for marketing purposes. Data may be shared with the following categories of third parties in the course of normal operations:

• Payment processors and banking partners — for deposit and withdrawal handling
• Identity verification providers — for KYC document checks
• Regulatory authorities — where disclosure is required by law or licence conditions
• Fraud prevention services — to detect and block suspicious activity
• IT and infrastructure providers — who process data on Velobet's behalf under data processing agreements

Cookies

Velobet uses cookies and similar tracking technologies to maintain session state, store login preferences, and collect anonymised usage analytics. Essential cookies cannot be disabled; they are required for the platform to function. Analytics and marketing cookies can be managed through the cookie consent tool displayed on first visit. A separate Cookie Policy page provides full details of each cookie category in use.

Your Rights

You have the following rights in relation to personal data Velobet holds about you:

• Access — request a copy of all personal data held in your account
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your data, subject to legal retention requirements
• Restriction — request that data processing be limited pending a dispute
• Objection — object to processing for direct marketing purposes
• Portability — request your data in a machine-readable format

To exercise any of these rights, contact [email protected] with the subject line "Data Request" and include your registered email address and a description of the request. Velobet will respond within 30 days of receiving a valid request.

Retention Periods

Account data and transaction records are retained for a minimum of five years from account closure, as required by anti-money laundering regulations. KYC documents are kept for the same period. Marketing preferences and communication logs are retained for the duration of the account and deleted within 12 months of closure.

Changes to This Policy

This Privacy Policy may be updated when Velobet's data practices change or when regulatory requirements demand it. Material updates are communicated by email to your registered address. The current version of this policy is always published on the Velobet website with the date of last revision.

Questions about data handling can be directed to [email protected].