Velobet Terms and Conditions for Canada

Velobet Casino's terms govern the relationship between players and the operator, Santeda International B.V. By registering an account and making a deposit, a player confirms having read and understood the rules below. This page summarizes the points most relevant to players in Canada; the full legal text is available on the official Velobet website.

Velobet Eligibility and Account Registration

To open a Velobet account, a player must be at least 18 and live in a country where access to online casinos is not prohibited by local law. In Canada, the legal gambling age is 19 in most provinces (18 in Quebec, Alberta and Manitoba), so the stricter local rule applies. Each player may hold one account, and duplicate accounts will be closed with any balance potentially forfeited.

During registration, accurate personal details must be provided, including your legal name, date of birth, email address and country of residence. False information at registration or during KYC breaches these terms and may lead to account closure.

Velobet Account Verification (KYC)

Velobet requires identity verification before processing any withdrawal. The following documents are accepted:

• Government-issued photo ID: passport, driver's licence or national identity card
• Proof of address: utility bill or bank statement dated within the last three months
• Proof of payment method: a photo of the card showing the first six and last four digits (middle digits covered), an e-wallet screenshot or confirmation of a cryptocurrency transaction

Documents must be clear, unedited scans or photos with all four corners visible. Submitting documents does not guarantee immediate approval; the verification team reviews each file and may ask for more if the first submission is unclear or incomplete.

Velobet Deposits and Withdrawals

The minimum deposit is C$10 for most payment methods. Velobet charges no fees on deposits or withdrawals; crypto transactions carry the standard network fee. Deposits are credited instantly. Withdrawal times depend on the method: cryptocurrency within one hour, e-wallets (Skrill, Neteller) within 24–48 hours and cards within 2–5 business days.

Withdrawals go only to verified accounts and, where technically possible, via the method used to deposit. Card deposits must be withdrawn to that card, and crypto deposits to a cryptocurrency wallet.

Velobet Bonus Terms

All Velobet bonuses carry wagering requirements before winnings can be withdrawn. The casino welcome package has 30x wagering on the combined deposit and bonus. For example, a C$100 deposit with a 150% match gives C$250 in total funds, requiring C$7,500 in qualifying wagers.

• Maximum bet during bonus play: C$5 per spin or hand
• Validity: 14 days from activation (free spins), 30 days (deposit bonus)
• Wagering contribution: table games and video poker typically count at 0–10%
• Bonus buy features may be restricted or carry reduced contribution during bonus play
• Only one bonus may be active at a time

A bonus must be activated before the qualifying deposit and cannot be applied retroactively. If a withdrawal is requested while a bonus is active, the bonus and related winnings may be forfeited before the withdrawal is processed.

Activities Prohibited at Velobet

The following actions breach the Velobet terms and may lead to suspension, balance forfeiture or permanent closure:

• Opening more than one account
• Using someone else's payment method without authorization
• Misrepresenting the country of residence
• Abusing bonus offers through coordinated betting patterns or arbitrage
• Fraudulent chargebacks on deposits
• Submitting false identity documents during KYC

Velobet Account Closure and Dormancy

Account closure can be requested at any time by writing to [email protected]. Accounts inactive for 12 months or more may be classed as dormant, and a maintenance fee may apply under the fee schedule published on the official site. Real-money balances in dormant accounts remain the player's property and are returned after successful identity verification.

Changes to the Velobet Terms

Velobet may update these terms at any time. Material changes are sent by email to the address registered on the account, and continued use after notice means you accept them. Players who do not accept the new terms may close the account and withdraw the available balance before the changes take effect.

For questions about specific terms, contact the support team via live chat or at [email protected].